Call centre are the centre equipped with adequate telecom facilities,trained consultants,access to wide database ,internet and other online information infrastructure and performs several
customer related activites like marketing, selling,information dispensing ,advice ,technical support etc round the clock.
call centre has adequate skill manpower to facilitate the customer
there are mainly three types of process in the call centre
voice based process
the person working here is to undertake the direct telephonic conversationwith the customer
he handle all the customer querries
Back office operations
here operations like data entry ,data conversions are performed by the call centre
web process
here one has to handle all the customer querries through e-mail and chat
Course
Area
:
BPO CVDFDD
Eligibilty
:
Future Prospectus
:
opening exists for both freshers as well experienced call centres in India.entry level positions are generally customer
One can Join as a call centre executive technical supporter, Team Manager and higher Positions. The starting salary in international call centre is between Rs 12,000 to 14,000 while in domestic call centre it is less