Call centre are the centre equipped with adequate telecom facilities,trained consultants,access to wide database ,internet and other online information infrastructure and performs several

customer related activites like marketing, selling,information dispensing ,advice ,technical support etc round the clock.

call centre has adequate skill manpower to facilitate the customer

there are mainly three types of process in the call centre

the person working here is to undertake the direct telephonic conversation  with the customer

he handle all the customer querries

Back office operations

here operations like data entry ,data conversions are performed by the call centre

web process

here one has to handle all the customer querries through e-mail and chat